shipping & Returns
shipping
We ship to Australia and New Zealand.
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Shipping Pricing & Timing
Standard (5-7 Business Days) $5
Express (1-2 Business Days) $10
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Tracking
All products will be shipped within 1-2 business days and customers will be provided with a tracking number upon shipping.
Returns
Thank you for shopping with us! We strive to provide you with high-quality products and excellent service. Please review our refund policy below:
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Replacement Policy
We do not offer refunds for any reason. However, if you receive a damaged or defective product, please contact us at contact@kmbl.com.au to discuss.
Notification of Damage
If your product arrives damaged, please contact us immediately upon receipt. You must notify us within 48 hours of receiving the damaged product.
Proof of Damage
We may request photographic evidence of the damage. This helps us assess the extent of the damage and improve our shipping processes.
Contact Us
If you have any questions about our refund policy or need assistance with a damaged product, please contact our customer service team. We're here to help! By making a purchase on our website, you agree to abide by the terms of this refund policy. We reserve the right to update or change this policy at any time without prior notice.
Email to contact for information regarding shipping returns etc.